FAQ
Do I need to install an app in Salesforce?
Yes. The Edulead Connected App must be installed in your
Salesforce org before you can connect. This is a one-time setup step that
ensures secure OAuth authentication.
Do I need to configure field mappings?
Yes, but only once. You'll set up field mappings during
Step 3 of the initial configuration to match your Salesforce fields. The
most important mapping is the NCES ID field on your Account object - this
enables automatic Account linking. After setup, exports use your saved
mappings automatically.
What about duplicate contacts?
Salesforce's duplicate rules apply. If you have duplicate prevention
enabled, duplicates will be caught and reported in the results.
What happens if I import the same contact multiple times?
If a contact with the same email already exists in Salesforce, the
duplicate rules in your Salesforce org will determine the behavior.
Typically, the contact will either be updated (upserted) or skipped,
depending on your configuration. The results CSV will show exactly
what happened to each contact.
Can I export to Leads instead of Contacts?
Coming soon. Currently we export to Contacts only, with automatic
Account association.
What if an export fails?
Download the results CSV to see exactly which contacts failed and
why. Common reasons include validation rule violations or missing
required fields in your Salesforce.
Is my data secure?
Yes. We use OAuth for authentication (we never see your
password), encrypt all data in transit, and don't store your Salesforce
credentials.